Microsoft Dynamics 365 CRM

Go beyond sales force automation to better understand customer needs, engage more effectively, and win more deals, Sell smarter with embedded insights, foster relationships, boost productivity, accelerate sales performance, and innovate with a modern and adaptable platform. Use AI capabilities to track customer relationships and automate sale execution with contextual prompts that drive sales strategy.

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In this digital world, marketers need the ability to plan, execute, and measure campaigns easily from start to finish. Microsoft Dynamics helps engage your customers to bring your marketing vision to life by allowing you to accelerate your marketing as per your plan.
Generate multichannel marketing campaigns, nurture sales-ready leads, and align your sales and marketing teams with planning and tracking tools that integrate with your existing apps and services.

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Deliver guided, intelligent service and support on any channel with a unique ability to work with your existing systems. Empower customers and agents with the tools they need to ensure quick and accurate resolution, every time. Microsoft Dynamics provides a comprehensive capability for customer service and support to help in order to reduce service response times, improve case resolutions, and increase customer self-service so you can manage and exceed SLAs.

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Optimize your field service management with Dynamics 365 for Field Service. Organize field service teams and equipment with flexible scheduling options to accommodate both customer service representative and dispatcher workflows—including more precise appointment scheduling—to fit more appointments into the day. Use the Internet of Things (IoT) to detect and solve problems faster and reduce costs using predictive maintenance.

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